午夜寻花

午夜寻花 will continue to provide support services for any 午夜寻花 software version that (i) is less than 18 months old since its release date, (ii) has an active subscription, (iii) is running at least the minimum supported software version, and (iv) is running on an active Platform featured in the 午夜寻花 Supported Platforms list.

Regarding the requirement for the 午夜寻花 software version to be less than 18 months old since its release date:

• 午夜寻花 will provide support for any version of 午夜寻花 software with a release date within the previous 18 month period, starting at the point any such request for support is made to 午夜寻花.
• Once a 午夜寻花 software version reaches the age of 18 months past its original release date, it will no longer be supported by 午夜寻花 and customers should upgrade to a supported version to continue receiving support.聽
• If a customer is running a version of 午夜寻花 software older than 18 months and makes a support request, then 午夜寻花 may require the customer to first update the 午夜寻花 software to a supported version and if the problem still remains after the update to a supported version, then 午夜寻花 will provide support to the customer for that problem.
• Customers will not receive a notification from 午夜寻花 that they are running a 午夜寻花 software version older than 18 months – customers can view all 午夜寻花 software releases, including their original release dates, in the Nexus Downloads page. That same page can be used to download the software updates.
• It is recommended that customers plan and execute upgrades well in advance of the 18 month lifecycle timescale in order to maintain a secure, stable and supported environment.
• In certain exceptional circumstances, an extension of support for a 午夜寻花 software version older than 18 months may be requested. Such requests will be considered on a case-by-case basis. Approval of an exception request is not guaranteed.