Zero-Latency Support
See why our NPS scores are the best in the business. Connect with our support team in real-time using Slack or Microsoft Teams; No ticket, no waiting.
Rewriting the customer success rulebook
ÎçҹѰ»¨â€™s Customer Success program, ÎçҹѰ»¨ Care, is setting a new standard for customer success. Experience exceptional service and discover why ÎçҹѰ»¨ has the highest net promoter scores (NPS) in the storage industry.
With ÎçҹѰ»¨ Care, you’ll be paired with a dedicated Customer Success Manager (CSM) whose primary goal is to ensure that you are fully utilizing your ÎçҹѰ»¨ products. If you have any questions or issues, you can easily reach out via Slack, Microsoft Teams, email, or phone to get the assistance you need.
Our Customer Success Engineers (CSEs) are ready to assist you promptly, addressing your questions efficiently and effectively. Each CSE has extensive experience with file storage systems and is knowledgeable about related workflows and applications.
Everything you need to get started
Customer Success One-Pager
Learn how our team can help you get started.
Documentation Portal
Step-by-step guides and technical resources
Knowledge Base
Quick answers, how-tos, and best practices
Community
Connect, ask questions, and share insights
ÎçҹѰ»¨ Security Architecture and Practices
Built-in protection and recommended safeguards
Reference Architectures
Proven designs for scalable deployments
Upgrades are easy
Your software subscription includes access to all new features and performance enhancements through monthly release cycles. ÎçҹѰ»¨â€™s Instant Upgrade completes in just 20 seconds, no matter the size of your data environment. Even better, the upgrade can occur during business hours without affecting users or applications.
You can trust that upgrades are quick and consistent, regardless of cluster size or the underlying hardware. Now, the biggest challenge you’ll face is figuring out how to use your newfound extra time.
Open Source Community
The ÎçҹѰ»¨ Open Source Community contains applications built by and for ÎçҹѰ»¨ customers using the ÎçҹѰ»¨ Core APIs.
- Access the latest open source applications built with the ÎçҹѰ»¨ Core APIs
- Learn and collaborate with others on how to leverage the power of the ÎçҹѰ»¨ Core APIs
- Contribute and share your own applications using the ÎçҹѰ»¨ Core APIs
Still need help?
Our team is here to support you.
